Shipping Policy
Effective Date: 18 May 2026
Thank you for shopping with Dee Kar Hair Salon. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website or salon.
Order Processing
All orders are processed within 1–3 working days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you may receive a notification or tracking information where applicable.
Delivery Coverage
We currently provide delivery services within Malaysia. Delivery availability may vary depending on the courier service and customer location.
Shipping Fees
Shipping fees are calculated based on the delivery location, package size, and courier rates. The shipping cost will be displayed during checkout before payment confirmation.
Estimated Delivery Time
Estimated delivery times are as follows:
- West Malaysia: 1–5 working days
- East Malaysia: 3–7 working days
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details provided are accurate and complete. Dee Kar Hair Salon will not be responsible for failed deliveries caused by incorrect or incomplete addresses.
Additional charges may apply for redelivery requests.
Damaged or Lost Parcels
If your parcel arrives damaged or is lost during delivery, please contact us as soon as possible with relevant details and supporting evidence such as photos of the package or product condition.
We will work with the courier service to investigate the issue and provide a suitable resolution where applicable.
Order Tracking
Tracking information may be provided once the order has been shipped, depending on the courier service used.
Contact Us
For any questions regarding shipping, delivery, or order status, please contact Dee Kar Hair Salon through our official contact channels.
