Refund and Returns Policy
Effective Date: 18 May 2026
At Dee Kar Hair Salon, customer satisfaction is important to us. We are committed to providing professional salon services and quality customer care. Please read our Refund & Return Policy carefully before booking or purchasing our services and products.
Salon Services
Due to the nature of salon services, all completed services are generally non-refundable. However, if you are dissatisfied with the outcome of your service, please contact us within 3 days of your appointment so we can review the matter and provide a reasonable solution.
Possible solutions may include:
- Service adjustment or correction
- Touch-up appointment
- Alternative suitable treatment
Customer satisfaction concerns will be handled on a case-by-case basis.
Hair Care Products
For hair care products purchased from our salon or website:
Returns
Products may only be returned if:
- The item received is damaged
- The wrong product was delivered
- The item is unused and in original packaging
Return requests must be made within 7 days of receiving the product.
Non-Returnable Items
We do not accept returns or exchanges for:
- Opened or used products
- Products damaged due to customer misuse
- Change of mind purchases
Refund Process
Approved refunds will be processed using the original payment method. Processing time may vary depending on the payment provider or bank.
Appointment Cancellation
Customers are encouraged to inform us as early as possible for appointment cancellations or rescheduling. Repeated last-minute cancellations or no-shows may affect future booking availability.
Contact Us
If you have any questions regarding refunds, returns, or appointment concerns, please contact Dee Kar Hair Salon through our official contact channels.
